Samsung — Warranty claim

Address:

Mumbai City, Maharashtra

Dear sir I had lodge complain with samsung customer care on phone as well as on line & on email so far there response is poor unclear.Every one has recorded answer as company policy, which by large mean nothing is to be given under warranty or the company as no more responsible for warranty as term used tamper not covering underwarranty. I had given my mobile for repair in their gallary vide bill number[protected] dated 24/10/2013 thay are asking me to pay rs1526 toward repair charges I am demanding replacement as it has manufacturing defect for reason below 1)sim card clip broke as there no proper way for removal this was repaired on charge 2)now screen vanished of reason told that water penetraited. this show there should be gap in body showing bad workmenship for which they are penalising consumer.how water penetrated they have no answer How can we know about company policy.Who will control branded companies it is observed matrial sold are of poor quality.noproper answer kill time consumer get fusturated & leave chasing complain for time.My complain is one month old still no proper answer.What should we do till than please let me know thank you