Samsung — Warranty through the Authorised dealer

Address:

Nagpur, Maharashtra

Also sent to “contact us”, http: / / www.Samsung.com / in / info / contactus. Html# & to its ceo

Company directed to contact the authorized dealer to get the warranty which was so paid for in the name of authorized dealer as per the company 'direction and now dealer is about to close without imparting me the warranty.

It is our our telephonic conversation on 17. 07. 2015with the samsung's personnel whereby reference no. Is [protected]. Here i had been requesting for the extended warranty and the guy had been telling me that a person from the authorized dealer would be coming to me to collect the extended warranty cheque. He also stated when being asked specifically that the cheque would be required in the name of the authorized dealer viz. Chanakya enterprises. On the same lines i had paid the enginerer of chanakya (The receipt attached) a cheque (No. 904619 dtd 15. 7. 15 sbi) for two year amc, rs 4034 / - . After i had waited till now, i had been told by "chanakya" that their agency is getting closed and he could not assure me of the requisite warranty extension. Please look into the matter. I am putting the complaint simultaneously into consumer complaint forum because it is difficult to follow up and then putting such complaints here because of shortage of time. It is pure misdirection both by the dealer and the company. They should have taken the cheque in the name of samsung direclty. But, samsunfg told that it is thesir policy to get the cheque in the name of dealer. Now my warranty remains hanging and at the same time i may not be able to recover the money from the dealer who is about to close.