Samsung — Washing Machine

Jul 14, 2021

Updated by Ankytan Pls connect with your service team, They have all details,
Mob no [protected]

Jul 14, 2021

Updated by Ankytan would like to inform you that a request has already been raised and is still open. The reference number is [protected]and

Jul 14, 2021

Updated by Ankytan Your Job Sheet Number: [protected]



Your reference number is [protected]

Jul 14, 2021

Updated by Ankytan Thank you for contacting Samsung customer care. Your reference number is [protected]. For any query, WhatsApp us on[protected] or click https://bit.ly/31QN4lI

Jul 15, 2021

Updated by Ankytan Waiting for Positive response

Jul 15, 2021

Updated by Ankytan Not a single call I received from Team

Jul 15, 2021

Updated by Ankytan Still Unanswered

Jul 16, 2021

Updated by Ankytan Seems Hopeless Company

Jul 16, 2021

Updated by Ankytan No response ...

Jul 18, 2021

Updated by Ankytan Hi!

Just a short brief over my concern from day 1, Also find the name and number of your team mates I have been chasing case since long.

First visit of engineer to check issue at my place, He confirmed there is a fault you have to send it at service station, No is ([protected])

Now story started from your service center @ Agra

1- Mr.Chetan ( In touch from Day One till 14th July) [protected]

In first attempt he said issue has been resolved and send back that machine to me that too without resolution, I don't know what he has done, and why double checks not been done before confirmation given to customer.

Very Next day again machine sent to your service station on 9th june or 11th June, He checked again and found some issue that he has confirmed over call to my wife and waited for part, 15th days back he said that he received the part and will sort it out and send machine t me maximum by 2-3 days,

Now again I had a discussion with him he said even after replacing the part issue not been resolved, Seems there is a fault with this product and he forwarded this issue to concern team for approval of Replacement, For a week time again i waited for a approval basis on the assurance given for a day again n again...

He stopped picking up the calls and reverted over wats up just to wait for few more days for a resolution even after sending reminders he is not updating to me & my wife now.

All of sudden I got a call from Mr.Sharma([protected]) in last week, He said your machine is perfectly fine and there is no such issue with this product, if there is no issue with the product than what you guys are doing with this since 9th or 11th June when machine sent to you again ???????????????????? why there was a need to change the part..???????????? why i have been asked that request for approval sent to replace this product..???????????????? He also stopped addressing my concern

Now again I got a call from Mr. Maharaja ([protected]) He told me the same story again that product is fine than what you guys are doing with since 9th june..??????????????????????????????????

4 different people from same service center @ Agra saying different different story, Now question on the efficiency of your staff are they not capable or you are making fool of customer.

My question is why ..?????????????????????????????????????????????????????????

Now you are saying that am not using it properly, Number of times we discussed how are we using this product and what is my concern, You agreed and promised to look in to this, Now all have changed theirs words

Either arrange a demo with same module at my place in presence of your engineer, My wife and mother will use it in front of you to identify the feature you have developed in this module.

Or you refund me the amount of Machine I paid for this + expense of 2 months @ 2500 per month paid to my made for additional work.

Replacement or Refund pls confirm me...

Hardly 10 days i used this product already informed to your team @ day 1

Jul 18, 2021

Updated by Ankytan No one addressing my concern

Jul 19, 2021

Updated by Ankytan No update even after marking mails to senior officials