On the 30th octomber i have a registered my complaint on samsung customer care with reference number of [protected] for a front door lock error was not working and door was automatically unlock after start machine, after that for resolve service local A.R ENERTPRISE, VIP ROAD dealaer was assign for service
on the 31st octomber your depak sharma having phn number of:- [protected] was technician was caming for a visit home at late evening they check and also record a video on its mobile for door was not working other my machine display and functioning showing correctly, my machine PCB/MCV & DISPLAY was working completely they also send that video to it senior and conform for a front door replacement then i was told i was think about that and tell you later, after that diwali was came so for 15 days i am not in my city so after coming on 15th November i call customer care with refrence no- [protected] and tell further accelerate my complaint
at 16 th & 17th i was call show many time to depak sharma pls attend my camplaint and resolved as fast as possible
on 18th November your technician depak sharma was came to check the machine in the morning 10:30 am they check machine and told replace for the front door at that time all the function of WASHING MACHINE PCB-MCV-DISPLAY was working properly he checked and go and also i agree to replace the door and give order for replacement, then after 11:35 am they call me and say i have to notice the error codes of machine so i want to came again at home he came at home around 1:00 pm at that time while he checked machine none of my family member was present beside him so they checked machine by it's self only and do something with washing machine then they call me at 1:17 pm on the phone your machine was now properly dead nothing was showing in the display after power on, they told me to directly talk with my senior gaurang sir regarding this matter i will not give you any further details they send me gaurang number and 2:02 pm i have talk with gaurang more then 5 minutes regarding my matter i told him when the mooring your Deepak was came to check the machine PCB-MCV-DISPLAY was completely working then they came after to took ERROR CODES then they after checking told me a your washing machine wash DEAD and talk to you so i was not agree with him and told him to send a proper technician or enginner regarding this so i give proper resolution and Deepak Sharma was miss out with this matter and after he deading my machine not give a proper answer on the phone also
then on 19th november your new technician Imran savli & it's engineer samer ganchi was came they directly told me that your machine was not showing a power so we do nothing regarding this first of all we have to order PCB for the further investigation, i have no other option to do so he order PCB and take a 2500/- advance with me then after a week they came and installed a new PCB now they showing me a your display was not coming so we have to order for a DISPLAY PCB, then after weak they came with display pcb and fitted that then show me a your error of doors was showing, now after a mouth they came in to my original problem of door lock error, they engineer and technician now check me a full machine with detailed analysed step by step hole machine, they check machine weir properly with voltage meter power was flowing correctly threw wires and do some direct wires to resolved a door unlock error but error was showing their in the machine after they not get proper resolve they told me to bring this machine to our service centre A.R ENTERPRISE VIP ROAD i agree and send my machine, but i told him You have a detailed examine my machine after a mouth why your first technician deepak sharma when came to first time and also on 18th November when my older PCB-MCV-DISPLAY was working properly at that time why he did not detailed examine of machine and unnecessary my PCB-MCV-DISPLAY was dead by DEEPAK SHARMA after a mouth you again came to my older problem of door lock error, if you not able proper technsions regarding machine why you sell this type of product in market.
at my home engineer and technician wiring was checked by voltage meter power was passing completely with them so after a bring machine to A.R enterprise with out knowing me anything they order for a new wier or they called it harnnes after a they installed new harness to machine my problem was not resolved and they told me to order a new door so what the ### your man was doing with my machine from last 2 months, they dead my older PCB-DISPLAY & unnecessary harness or wires was order so all this parts of machine was order and now they told to replace the front door so what the hell is going on in the last 2 months now they told you have to give around 19000/- to 20000/- regarding all this parts, i was totally disagree with that why i paid that much amount you have a order a unnecessary part my first complaint was reading door unlock error and your technicians unnecessary dead my PCB-DISPLAY parts also unnecessary harness (wier) order so first of all you have to do with my door replacement then why you do not do that so i want proper resolution regarding this matter and accelerate to the high end give me proper solution otherwise i fill file a legal case against you in the court and i have also register your complaint in GRAHAK SURAKSA NCH regarding this matter with the complaint number of NCH:- 3167590 if further it not resolve to your higher end i will file a case with advocate against Samsung service & A.R ENTERPRISE Was this information helpful? | 
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