Samsung — Washing Machine Damage

Address:

Gurumurthy Nilaya, 9th Main road, Gavipura, Hanumanathnagar, Bangalore

Hello,
Today my washing machine was not working which i purchased 20 days back, called Samsung toll free number after so many calls they have allotted one service person.
He is saying rate has bitten inside wire and asking 1000 rupees for that.
He is saying rat bite is not included in warranty. and also he is asking 1000 rupees to close the hole.
Well done Samsung!
What a way to loot the hard earned money.
Totally disappointed with Samsung product