Samsung — Washing machine- harrasment complain

Address: 716/4 Sarat Chatterjee Lane, ganguly gate, shibpur, howrah- 711102, West Bengal

Dear sir/ madam,

I am complaining regarding a hrrasment i am facing due to Samsung India not accepting my purchase invoice for washing machine no. WA70A4022FSTL, from dealership M/S SS Enterprise, B Garden Road, Howrah-711103, ph: [protected].

Due to a clerical error on part of the dealership the date of purchase on the invoice attached here was wrong. The dealership overwrote on the bill and stamped it to verify the overwritten correct date. But Samsung India technicians, Mr. MD Shakil and Mr. Debashish Das refused to accept the invoice for warranty purpose.

The dealership is refusing to wrote a new invoice.

This is a clear harrasment of consumer for no fault of theirs. I am a 70 year old elderly woman libing by herself and it is not possible for me to deal with these issues everytime I need my machine repaired. A copy of the invoice is attached.

Therefore, my request is that kindly look into this matter and ask Samsung to accept the invoice for warranty purpose.

Best regards,

Ruma Dutta Ray