[Resolved]  Samsung — Washing machine has 10 years warranty for motor now technician says that company have no spares

Address:

28-6-391-4, Housing board colony. Anantapuramu

Sir,
Good evening,

I have a samsung washing machine which was purchased in the name of M.Shanaz, (my sister) in Hyderabad in Jan 2015. It's 7.5kgs digital inveter motor model with ten years warranty for motor. I have raised service request on[protected] technician came on 6th Nov and after checking he informed that I have to replace the motor and wiring kit. Then I requested him to place the order for spares as lost the purchase bill and warranty card of washing machine during shipment from hyderabad to Anantapuramu. The technician after sometime informed that the there were no spares available for this machine in the company itself. I was surprised to hear this becz ur company had given 10 years warranty and now u are denied for spares. Further he advised me to sale just as scrap.
Next I raised the same question in ur customer care on 6 th 7th and 8 th November to know the truth. Everyday they suggest that samsung company will provide a coupon after inspection by company service personal. Till today no one is visited or call me. Today also I dailedto customer care and get a complaint number ([protected]) but I have no hope.
In this regard I sincerely request u to not to manufacture the product to which u can't provides spares. My another request is not to fool the customers by giving warranty as a promise to the people who believes ur products blindly

Finally I hope I will get response from u, if not I feel ur also part and parcel of bluffing customers.
Thank you very much sir,
With Regards,
M.Shamshuddin
Deputy Executive Engineer, electrical
D.no:[protected],
Housing board colony,
Anantapuramu
[protected]/[protected]