[Resolved] Samsung — washing machine not working because of service executive

Zenia Ash

from Hyderabad, Telangana

Address:	Patna, Bihar, 800020
Website:	Samsung

I have called service executive on 21st dec., 2018 my machine was not working properly. He came and misunderstood the error and opened the complete machine after informing him he somehow fit the parts but incorrectly which in return resulted in further detail. Now there are multiple damages in the machine and the executive is charging very high amount.

I need machine repair on immediate basis and without any additional cost. If required you penalize the person who did mistake and you should not have such irresponsible and illiterate person for servicing.

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Feb 8, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 05, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd