Samsung — Washing Machine - Rat bite

Sir,

I purchased a Samsung Eco Bubble 7.0 kg washing machine on June 2020. The dealer sold the washing machine by saying, it has all the protection including a completely covered rat mesh. Since, no one would want to look underneath, I also trusted them and didn't check if what they said is correct. That's how I trust the brand, since I'm using multiple products from Samsung

I was in the same impression and was using it until today, that it stopped working. I found today that, there is a small square shape opening exactly in the bottom of the machine and looks like a rat might have gone inside and damaged the wire.

I spoke to technician and he said he will come and check. If it's a rat bite, any part replacement will be charged.

I'm completely disappointed with this. I felt like I'm cheated by making me trust that there is nothing to worry for a product of Rs.37, 000 approx. I have also taken an extended warranty (Reliance Digital) of 2 years ( Total of 5 years).

What is the point of having warranty and taking extra warranty, if I have to pay for something which, I have not done anything wrong?

I have also read online that there is something called a rat pad which is not installed in my washing machine.

I would request you to look into this matter and help me fix this issue without any additional payment.

I may be forced to leave the product as it is, otherwise.

Regards,
Vinil Vikraman