Samsung — Washing machine repairs

Address:

Mumbai, Mumbai City, Maharashtra

I had complained about the washing machine not working in April 22. The service engineer mentioned that the PCB needed replacement, so paid for the same and got it repaired in about 2 weeks.

In June again the machine developed a problem and the service engineer mentioned that the PCB was faulty and would be replaced as they had already charged for it. Since then I have been waiting for the part to come and be replaced.

Samsung only replies that they will look into the matter but there is no resolution of the issue.

I would like to understand why a part takes so long to be sent across.