Samsung — Worst After Sale Service I Ever Witnessed

Address:

Kanpur, Uttar Pradesh

I made a complaint on dated 21/06/2015 on Samsung toll free number[protected] from my registered number [protected] that my refrigerator is facing cooling problem and not maintaining a proper temperature in grill segment (refrigerator excluding freezer part). Customer care executives told me that the service Engineer will visit my place within 24 hours. But no one turned up to my place for 2 days. Again I registered another complaint with Ref. No. [protected] on dated 23/06/2015. Again the customer care executives gave me the same response but this time service Engineer (Mr. DILIP) turned up to my place and after few trouble shooting steps he said now your refrigerator will work properly and took Rs. 340 as service charges from us and went back. We observed the refrigerator’s performance for 2 consecutives days, but the same problem continues. I again called him, he came and without undergoing any diagnosis he claimed that there is some chocking problem and another technician will come to handle this problem. A day after another technician (Mr. Satyam) visited my place on several reminders through phone calls and started changing the gas without any diagnosis, which he also later realized that there was no need of changing the gas, as there was some miscommunications between him and DILIP. But with the aim of money making he deliberately changed the thermostat without any need and charged us Rs. 300, and we had no other option but to pay him. Again We observed the refrigerator’s performance for 3-4 consecutives days, but the same problem continues. I again contacted DILIP and SATYAM, but it was shocking to see their responses as they both deny to come to my place to check refrigerator. I called service center again and wanted to complain about both, but this time I was fooled by customer care executives, as they didn’t connected me to their seniors and made several lame excuses that they are busy. They also kept me on hold for long time but none of the seniors contacted me and later they dropped my call from their end. At last I again lodged a complaint on 07/07/2015 with reference to my previous complaint and again I was assured by the executives that responsible engineers will come and solve my problem, but this time again both same DILIP and SATYAM came together in my absence, checked roughly and said your machine is ok and went back. I waited again for 7 days and called on toll free number again on 15/07/2015 from my number [protected]. On that day I called 7-8 times and had a talk with customer support centre and also with staff named SUMAN from Samsung office at gurgaon/noida but didn’t got any assistance, rather they both kept me hold for longer time and later they dropped my call. Hence a simple technical problem was not resolved by a big known brand SAMSUNG in a period of approx a month. Planning to knock the door of consumer court and would also suggests other consumers never to purchase and trust SAMSUNG PRODUCTS