I bought a Samsung TV which was supposed to be the latest one at that time for 1.25 Lakh Rs and already after 6 years the display has multiple spots. Upon complaining, the Samsung team sent an engineer who just saw the TV, told its display issue and charged me 412 Rs and left. He said someone will call you back regarding this, since right now part is not available. It has been 3 weeks since then, no one from their end has called back for resolution and after I called back almost 5 times, I was told that Service center closed the ticket stating part not available. It was shocking that no one asked me, no call received and just within 6+ years even replacement parts not available most an expensive TV bought from Samsung. Now the TV is not even worth exchanging!!
Lost all trust with Samsung, and if this is the case better to buy Vu TVs for 1/4th the cost.
1st Complaint number: [protected]
Issue Status - Forcefully closed by Service center with no resolution
TV Model Number: UA48JU6470
Service Center: RLogic Technology Services, Kanakapura Road - Bangalore - 560062
Amount Charged for doing nothing: 413 Rs
2nd Complaint Number after calling multiple times - [protected]
Issue Status - Still Open Was this information helpful? | 
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