Buying a flagship Samsung device was supposed to mean trust, quality, and premium experience. Unfortunately, my Samsung Galaxy Z Flip 5 (Model: SM-F731B) has turned into a nightmare.
This is the second time I have faced a hinge and display crack issue along the fold line. The first time it was repaired under warranty, and now, within months, the same defect has reappeared. The authorized service centre’s report clearly mentioned “Display / UTG crack – step mark on display.”
Despite this being a recurring product defect, Samsung flatly refused to take responsibility or provide meaningful support. Their so-called “flagship quality” completely collapses when it comes to real durability and after-sales service.
I have handled the phone with extreme care — never dropped, always in Samsung’s original case and protector — yet the display failed twice. It’s shocking how a premium device costing nearly ₹1 lakh+ performs worse than a basic mid-range phone.
Samsung promotes innovation and reliability, but my experience has been the opposite — big name, worst quality, and zero accountability.
Once you face a problem, you’re left completely helpless with scripted replies and no actual resolution.
Extremely disappointing experience for a loyal customer who trusted the brand’s promise of premium quality.
Samsung needs to seriously rethink the build quality of its foldables and the pathetic customer support system behind it. Was this information helpful? | 
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