Samsung — Worst service department

Hi i just got the call from your " FINAL DECISION MAKING TEAM " if so this team exists please authorize from your side and t aslo authorize that they are telling that " WE DON'T HAVE PEOPLE TO ANSWER IF IT IS ASM OR REGIONAL MANAGER ALSO, AS THEY AS ARE DIFFERENT DEPARTMENTS WHO LOOK AFTER THE SERVICE CENTER " .they spoke to me that we gave you solution by the final decision making team member "NIVETHA", if your not happy with that solution or way of talking you can only give the feedback to me.i spoke with the NIVETHA ANSWERABLE PERSONNEL CALLED " SURAJ " he addressed him self like that .aslo told that "IF YOU HAVE ANY ISSUE WITH NIVETHA YOU HAVE TO REPORT ME . He aslo told that " AS PER WARRANT AND TERMS AND CONDITIONS WE CAN NOT ABLE TO DISCLOSE THE HIGHER OFFICIAL O[censored]S OR ASM OR REGIONAL MANAGER" .I simply asked them to where so this rules is explained in WARRANT and terms and conditions document for that no answer and we gave all details thanks for calling and cut the call.AS PER SUPPORT TEAM I NEED THE ABOVE GIVEN DATAS ARE GENUINE .PLEASE AUTHORIZE THESE DATAS AS SOON as possible.