Samsung — Worst service from samsung. Wrong selling.

Address:

Vadodara, Gujarat

Below is the detailed follow up i am doing since 3mths with samsung but no use at all. Can someone suggest if this can be taken to consumer forum and get a refund for the wrong product sold by cheating a customer. Pls reply me on - jigna. [protected]@gmail.com

My purchase date is april end, its been 3mths and samsung has not bothered to resolve my issues. As per last follow up ceo helpdesk is also a dummy were in nobody bothers to reply back. Manish you were teh 1st point of contact from were the goo[censored]p has started. I am sure this is how your trained to resolve customer queries. False commitment, nobody bothers to take ownership, no resolution of complains, this is what samsung is all about.

I am definitely going to raise this complain forward to create a public awareness for the service provided by samsung. Rather than burning hands later after buying products its 100% better to avoid samsung brand completely. . .

Jigna karani
[protected]
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I know the ceo desk is just a dummy definately here also i shall get the same feedback as cs. Still for your reference my complain id is [protected]. And below is the trail of the past conversation i had so far.

Manish - i am definately sure about you discarding my complain its been now more than month i have sat patiently expecting a revert to come. But when there is no other department than how can i expect a reply. This is definately not done. Samsung dealers are cheating but they have definately learnt the art from the company itself. I am 100% sure this is how samsung treats all their customer complain. Let it go un noticed. Manish its only you who had called in the past, in spite of giving assurance about another department handling this. There is no turn up what soever. Definately you are also thaought in your training this is how to handle custmoer complains. I will put this complain on ceo desk but i am 100% sure there would be no response from them either.

Thanks for treating a customer complain in this way.

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Again a disappointment in response time from samsung. Truly samsung has washed hands of my case. If really nobody is interested in calling and update the status for a resolution asked by me please do atleast say so.

Manish i am sure you have blocked my case and its a lie that you have forwarded it to other department, i am not getting any update on my case.


The below complain was raised by me since 2 weeks and after so many follow ups still no response. Samsung is surely a cheat and after giving a promise will revert back does not bother to do so. My complain was first handled by manish and then by ashish, both had assured about coming up with a prompt resolution instead of apologies and just false commitments like we under your problem and we simpatize with u. Just request samsung in case if no one is intrested in providing a reslotuion thats perfectly fine by me, all i need is no as an answer then i can certainly take my case forward and would definaterly like to put the matter in consumer court and also create a blog and log an complain were it is possible to do, so thta people are aware about such things and in turn dont get cheated.

Below is the complain details i had put early, and for reference number i was told to use [protected].
[protected][protected][protected]
I have recently brought 55 inches 7 series h7000 model from sales corner, i was promised by the store and the executive that its a smart tv with motion technology. However when the person came for installation he said to access motion technology you need to install samsung camera only then it would work. This is a pure case of cheating at the time of buying the store guys had informed its an inbuilt feature, they never mentioned about an additional requirement of camera. Request you guys to look into the mater and take the product back and cancel and refund my money.