Samsung — wrong commitment and Unethical behaviour

Address:

Kamrup Metropolitan, Assam

It was Dated[protected] I have visited BIR Electonics Pvt. Ltd. an authorised service center of SMASUNG. where I given my mobile for repairing of touch panel which was cracked and also the problem of battery which drained out within 5 minutes. They repaired the panel and said that there is no problem with the battery. They charged me Rs.4, 211/- when I reached home I found that touch pad is not working properly and also the battery is draining frequently. I have returned my mobile in the next day and they committed me that they will exchanged the panel, which will take 10 to 15 days of time and will take care of the other problem. On Dated[protected] I have received the handset with replaced panel and been said that I have to change my battery. They charged me Rs.226/- again for which I am not at all liable to pay. Next day with a change battery I went to the service center stating the same battery problem and having new display problem.. The guy in Counter No.1 says that your carrying your BAD LUCK thats why its happening. I said THANKS and came away...