Samsung — Wrong Product Delivered

Samsung — Wrong Product Delivered

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This is my second complaint on this forum regarding wrong product delivered as the first complaint still remain unaddressed. My order no. is [protected]. I purchased galaxy M51 but wrongly received M31. I placed my order on 18th October 2020 and received wrong product on 22nd October 2020. The complaint was immediately registered to samsung customer care. Case was forwarded to VOC team. VOC claim no. generated is [protected]. But till this date (ie 11th November 2020) there is no response provided by samung. In first customer on this forum, samsung customer care executive commented that the issue will be solved. Similarly when I call customer care cell, they do say the same thing. But in reality they are not addressing the issue at all. +6 photos Was this information helpful? No (0) Yes (0)
Samsung India customer support has been notified about the posted complaint. Verified Support Nov 12, 2020 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd Nov 13, 2020 Updated by [email protected] To Samsung India Customer Care, This is prefilled message which you post on all the complaints registered on this forum. After this message there is no response. It is clearly visible that you people simply fool the customer. Nov 17, 2020 Updated by [email protected] Update[protected] Even after 25 days, they are saying that give us some more time. This is so ridiculous.
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