[Resolved] Sansui India — Air conditioner 1.5 ton

nara_9433

Address:

711411

Dear Concerned

We had purchased a Sansui split Air conditioner from Flipkart on 5/4/201.The specs are, model no-VM35781, capacity 1 ton. On 28/10/2016, it stops working that is it was not turning on. So we have launched a complain and our complain no is- KOL[protected].

The very next day, 2 service engineer came and diagnosed that there is a problem with an internal parts and its needed to be replaced. But after that they never came to replace the part. We have tried to contact them so many times, sometimes they picked up and told us they are gonna come within few days, some times they never picked up. As you can see it almost 2 months from the date of complain, our problem is stil not solved. Please take necessary action asap or we may need to move to the consumer court.

Thanks

Narayan Chandra Bhattacharya
[protected]

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Aug 7, 2021

Complaint marked as Resolved

Sansui India customer support has been notified about the posted complaint.

Dec 18, 2016

Updated by nara_9433 We had purchased a Sansui split Air conditioner from Flipkart on 5/4/2016.The specs are, model no-VM35781, capacity 1 ton. On 28/10/2016, it stops working that is it was not turning on. So we have launched a complain and our complain no is- KOL[protected].

The very next day, 2 service engineer came and diagnosed that there is a problem with an internal parts and its needed to be replaced. But after that they never came to replace the part. We have tried to contact them so many times, sometimes they picked up and told us they are gonna come within few days, some times they never picked up. As you can see its almost 2 months from the date of complain now, our problem is still not solved. Please take necessary action asap or we may need to move to the consumer court.

Thanks

Narayan Chandra Bhattacharya
[protected]

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Comments

Videocon Industries Customer Care

from Delhi, Delhi

Dear nara_9433

Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Regards,
Sansui Online Team

nara_9433's [Complaint's author] reply, Dec 19, 2016

Dear Sansui Team

Please take care of this matter asap. As you can see we are suffering from last 2 months. The Air conditioner is is still under warranty and the local customer care is not responding at all.

Narayan Chandra Bhattacharya

sanjay sarmandal

from Khairagarh, Uttar Pradesh

I had purchased a Sansui Smart LED TV in Dewas [m.p.] from Juneja Electronics on date 02-10-16 Model No CONTVSKW40FH18XAF Serial no[protected] but are not introduced with the function of Smart LED TV by this Shop and we are not satisfied with this. So kindly do something either send your company’s Engineer. Do as fast as you can.

Videocon Industries Customer Care

from Delhi, Delhi

Dear Sanjay Sarmandal,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Sansui Online Team

Videocon Industries Customer Care

from Delhi, Delhi

Dear nara_9433

Kindly share your alternate no. so that our team get in touch you and may assist your concern.

Regards,

Sansui Online Team

Videocon Industries Customer Care

from Delhi, Delhi

Dear sanjay sarmandal

We are still awaiting information about your complaint number. You can contact us on [protected]@vgmail.in. Please let us know if we can be of any further assistance.

Regards,
Sansui Online Team