Sansui India — led tv - faulty product

Address:

Thane, Maharashtra, 400612

Ref. No. Mum[protected], in this case the service engineer confirmed that this is covered under warranty and he ask to wait for parts. The parts came to service centre. It was agreed over call by shashikant (Service lead) and dealer (Snehanjali) for replacement in warranty but later on another person abhijeet called and asked to pay for repair and replacement. I told him that is this kind of service u provide it to customer. The inspection is done by your engineer and you are asking me to pay. First u promised and then u ask to pay. I have call records for replacing the part without any delay.

It is under warranty (3yrs), this is the worst experience i am facing
So i am writing this review after 6 months usage,

1. After few months o[censored]sage found a dark spots inside the screen.

2. Called to authorized service center they are not able to sort out the problem and asked to wait for the parts required for the repair

3. After some weeks, another person called and ask to pay as it will not be covered. I tried to convincing him that it is internal fault withou any external problem and also the repair was approved and the part has came to service center.

4. So my hearty suggestion is do not buy any of the sansui company products
.
5. The offers & warranty they gave us the product are not honoured and customer are blamed.

6. The worst experience of customer service i ever faced by me.