Sansui India — Poor Quality of material used in Samsung A22 Phone

Dear Team,

I am requesting help from this forum after getting really frustrated with Samsung Service & their so called scripted response from Senior technical professional.

I bought a Samsung A22 phone in 29th Sep'21, the phone got overheated during charge and stopped working.

When I took the phone to service center they told that that the internal screen is damaged, however, I was not able to find a single scratch or dent on the mobile screen.

I have raised only the below queries based on the initial response from Samsung:

1. If your engineer has performed his investigation to conclude it's physical damage done by the customer. Please provide your investigation details to prove your point.

2. Please ask your engineer to demonstrate " Impacted Damage" on my phone where the internal part of the screen will break without having any impact on the upper part of the screen. If he can demonstrate the "Impacted Damage" as per your policy it will eventually rule out the question which I have raised in the quality of the product.

Samsung support was not able to provide a clear response to the above clarifications apart from giving a scripted response.

There is not even a single engagement from their Senior Officials (Marketing Head, Regional Head etc) or even after involving their CEO.


I am more than 100% sure that there were no manual damage done from my side and am pretty sure that it's a poor quality of material used while manufacturing the product.

I have also attached few pics of the current phone. Please review the images and do let me know if this is still considered under physical damage caused by customer or it's a result of poor quality of manufacturing.

Please guide / help me how to raise a consumer case on this.

Debdeep Bhattacharyya
Ph: +91 [protected] / [protected]
+3 photos
Was this information helpful?
No (0)
Yes (0)
Sansui India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    Sansui India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Sansui India Phone
    +91 12 4421 5400
    Sansui India Address
    Plot No. 248 (1st & 2nd Floor), Udyog Vihar, Phase – IV, Gurgaon, Haryana, India - 122015
    View all Sansui India contact information