Sansui India — Poor Quality of material used in Samsung A22 Phone

Dear Team,

I am requesting help from this forum after getting really frustrated with Samsung Service & their so called scripted response from Senior technical professional.

I bought a Samsung A22 phone in 29th Sep'21, the phone got overheated during charge and stopped working.

When I took the phone to service center they told that that the internal screen is damaged, however, I was not able to find a single scratch or dent on the mobile screen.

I have raised only the below queries based on the initial response from Samsung:

1. If your engineer has performed his investigation to conclude it's physical damage done by the customer. Please provide your investigation details to prove your point.

2. Please ask your engineer to demonstrate " Impacted Damage" on my phone where the internal part of the screen will break without having any impact on the upper part of the screen. If he can demonstrate the "Impacted Damage" as per your policy it will eventually rule out the question which I have raised in the quality of the product.

Samsung support was not able to provide a clear response to the above clarifications apart from giving a scripted response.

There is not even a single engagement from their Senior Officials (Marketing Head, Regional Head etc) or even after involving their CEO.

ITS AN EXTREMELY POOR SUPPORT & GOVERNANCE FROM SAMSUNG.

I am more than 100% sure that there were no manual damage done from my side and am pretty sure that it's a poor quality of material used while manufacturing the product.

I have also attached few pics of the current phone. Please review the images and do let me know if this is still considered under physical damage caused by customer or it's a result of poor quality of manufacturing.

Please guide / help me how to raise a consumer case on this.

Regards,
Debdeep Bhattacharyya
Ph: +91 [protected] / [protected]