Sansui India — sansui 1 ton inverter ac

Sn 2403140740172210841364
Complaint no
Coc[protected] dated as 1/aug/ 2018 and coc[protected] dated as 10/9/2018

I had purchased sansui inverter ac on (Invoice date 24/09/2017). The
Product stopped working (Showing error code - e 1) (Still in warranty period) and on around 01/aug/2018 (Complaint no coc[protected] dated as 1/aug/ 2018) the service personal came and product's sensor was disassembled and took it to the service center for replacement. After 1 week when the replacement was brought, they found that the sensor socket was not fitting in the panel of ac and they again took the indoor unit panel for direct soldering of sensor onto it. After 3 weeks when they brought the item back the same problem persisted (Error code e1). And this time they took the entire assembly (Except the ac covering) and after 2 weeks when the product was brought back the same problem persisted. Again the entire product was taken back by the service personnel and found one of the board (Pcb) got damaged and also asked me to wait for 4 to 5 days for them to get new replacement pcb board. After 1 week when i contacted them they said that they are still waiting for the replacement to arrive. This forced me to contact the customer care and got the assurance that wait for 3 days and if case is not solved by then they will look into replacing the entire ac set. And after 4 days when i got no response from the team, i again contacted to the customer care. And again asked me to wait for 3 days. Now this process of waiting and calling is going on for many days during this process they exhausted my valuable warranty period and
Also they have registered two complaints for one issue (E1 error)