Sansui TV — TV picture is not clear after buy back from the dealer

Address:	Dharwad, Karnataka, 580032
Website:	WWW.consumer compaints.in

Complaint no [protected]. With respect to complaint number slash plus which was purchased in Nov 2012 was given for repair . as the spare part was not there asked for buy I have given rs9030/- extra to buy new TV . while taking I have given the TV remote and other spare parts with that along with box . now they have given TV with out remote and with out warrenty card . first when I purchase from dealer same warrenty card was not given told that it will be punched in the service center . now the same is repeated . if I asked the man with number [protected] he is telling to register complaint . when I call [protected] to register complaint they are asking warrenty card .and given some number[protected]. In which he not receving the call only.
Questions
1) whom I have to give complaint .
2)if not able to give good quality product then why you gave such waste product to customers by taking lot of money.
3)in three years by taking thirty thousand if you are supplying such a poor quality product I am only ashamed that I have chosen such a worst brand product for ever.
4) If the company is not maintaining the spare parts for three years then why you release such product to market just to cheat customers by taking money.

This clearly indicates that your company is cheating by giving duplicate and worst product