Saraf Furniture / Insaraf.com — 3rd class company and unprofessional people

muralidixit

from Bengaluru, Karnataka

Address:	Churu, Rajasthan, 331403
Website:	www.insaraf.com

My recommendation is never buy from Saraf funitures.

They are highly unprofessional and do not fulfill orders. I placed order for 6 seater dining table on Oct 10th. They delivered only 4 chairs after 4 weeks. As per Saraf furniture 2 chairs were damaged during shipment.

After this I didn't receive any communication from them on pending chairs. after 2 weeks I called their customer care and that never works. I mailed them and they didn't respond. So I called their owner who arranged callback from customer care and they mentioned that they have shipped the chairs and will be available in 2 weeks. That didn't happen. I again called their customer care and as usual there was no one to answer my calls. So I called owner Raghunath, he again mentioned that 2 chairs are being shipped today and last time they gave me wrong info. So this continued till 2.5 months and they promised me shipping of chairs at least 4 times and once they gave me tracking number also which was never delivered. So at the end of december I blasted Raghunath and asked him to provide replacement chairs, he sent 2 chairs which are of completely different design and nothing to do with my dining set. Frustrated for 3 months I tried reaching Raghunath in first week of Jan and he was not taking my call and whenever he picked my call( I called atleast 20 times in a day) there will be complete silence and he will promise me through SMS that he will call me from landline as there is problem with network.But he never called back.

So finally I asked them to refund my full amount with interest since they have failed to fulfill my order(remember they take full money in advance) and there is no response to that. After all this they have sent me picture of chairs which are supposed to have been damaged and are in their bangalore depot.

So in short their customer care never works, they will take full money in advance and there is no guarantee that they will fulfill the order. I am not even talking about the quality of their products.
If you are in similar situation call their 3rd class owner/BDM
Mr Raghunath Saraf-[protected]
chances are he will not pick your call but keep bugging these

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Comments

Tania Ahluwalia

from Delhi, Delhi

Let me know if you are willing to pursue this issue will pursue it free of cost against SARAF

https://www.facebook.com/Saraf-Furniture-is-a-Fraudulent-Company-[protected]...

NUMBER FOR RAGHU [protected], person at saraf responsible for customer care not answering or responding
[protected] VIVEK the guy from SARAF in Delhi causing and perpetuating the lies and harassment

Rajni_'s reply, Feb 8, 2018

I've just had a very bad experience with them too. I feel your pain

Rajni_

I purchased a solid wood smart cube TV unit. It arrived broken. I called more than 20 times on the day it was delivered and finally was authorised a replacement. I spoke to Bharat Sharma, Vikas Sharma, Kuldip, Sagar and more. I advised I was leaving on 6th Feb and they guaranteed the replacement before then. I called and called them as advisors were giving me conflicting information. For example saying they will email me a tracking number which I never received or then saying there's no tracking as they have sent it with their personal driver. After dozens of promises of a call back from senior staff, I received nothing. Today, 6th Feb 2018, I've been calling since their lines opened at 10am. I've called over 30 times. During one call Kuldip gave me a tracking number. I checked it on Safe Express online straightaway and told him it doesn't exist. He was trying to fob me off! Eventually after numerous calls someone put me through to the manager Raghav. Raghav was rude and was giving bad words to me saying I rushed the shipment and that's why it broke. I explained that I am fully aware that it was sent by standard shipping. He lied to act like the item was damaged due to rushing. It got to 1pm and he said he will look into it and call me back. At 4pm I called back. He said I'm inpatient. I asked him why is it taking so long? They've sent an item 5 days ago, they dont know who with (safe express or a personal driver). They dont have tracking details but they should have that information in front of them.
Raghav promised me a call back by 6:30pm. No call was received and their lines close at 6:30pm! I did call at 6:15pm and was told he will call me in 5 minutes. He didn’t. I called back at 6:28pm and a guy was just saying "hello hello"...In a sarcastic voice pretending he couldn't hear me. After that they shut the lines. I'm left with a broken unit...no replacement or refund. I hate this company but I will not stop until I get my money back! Avoid guys!!! Disgusting company!!!

Now it's Friday 8th Feb. They have told me the driver is in Goa today and will call my friend (as I'm no longer there). It's been 5 hours...I've called back and they have now said they will give me the drivers number, but in 1 hour! What a joke. I asked "if you don't have the drivers number, then how did you pass my friends number to him?"... Guess what, the poor guy on the phone had nothing to say. Now he's arranging a call back from RAGHAV that so called "Manager". What a Joke!