Saraf Furniture / Insaraf.com — broken and bad (insect) wood furniture supply

Address:	Bhopal, Madhya Pradesh, 462066
Website:	www.insaraf.com

I made an online purchase of sofa set and centre table with 4 stools from insaraf furnitures on Mar 25, 2017 and they supplied on April 03, 2017. There were problem with the alignment and chipped, insect wood and highly sub standard product what they claim on website. During the assembly, I found cracks and chipped wood on the different parts. I have reported them on email, telephone and call centre and made across more than 25 calls to get help for rectification of product or replacement cause the product was new. But every thing is just waste of time and money. I called Mr. Raghunandan-[protected] (may be the owner) but he never returned the call even after doing the promise.

The technician made a visit and also confirmed the cracks, chipped wood, non-treated ply and back side of wood such as on coffee table and stools. There are visible marks of cracks joints, rotten wood, insect infected wood and putty marks on various parts of wood. The parts are not properly mend cause after well tightening of all screws, there are visible gaps between side and back portions or parts. These gaps are very much visible between wooden parts. He also informed me that if repair will happen it will
require cutting and finishing of wood which will be subject to finish
and strength of supplied items (This need to be again confirmed that the product is NEW and not being used by a day).
Now the joint of table and stools are started to leave there location. The supplied material is of a quality lower than that prescribed by law. I have informed and complaint them with every possible method. I can produce all the email communication, messages, pictures of bad furniture and request for legal support. This company is doing the organised loot from the innocent customers. I hope a very STRONG action against the company and owner. I also propose rectification of all customers issues which has been reported so far. The pics of defected furniture can be verified here https://drive.google.com/drive/folders/0B238sSYtQAYBQ0pQTk9TMXd4Sjg?usp=sharing