Saraf Furniture / Insaraf.com — damaged furniture delivered and also it is babool wood not sheesham. this company is fraudulent

Address:	Pune, Maharashtra, 411048
Website:	www.insaraf.com

We ordered furniture worth 88, 000 from insaraf. Kuber range. It was delivered on time but badly handled by their transport. Worse when the package was opened the carpenter they sent was as shocked as we were. Beds headboard was broken. The open cuboard was broken and put together on top with three visible nails. The console table is broken badly. Has scratches on the top that are deep ingrained into the wood. This means they knew what they were sending. The mirror is broken so far and so bad we have kept it unopened. Only the coffee table landed fine. We sent pictures via carpenter to the agency same day. Called customer centre and complained demanding return and refund but after promising to get back have stayed incognito. Then i sent an email complaint next day with pictures but nothing again. It's been over a week but insaraf has ignored our losses. Worse... We asked 2 professional furniture stores in koregaon pune to inspect the wood because i suspected it is not sheesham. I was right... They said it is babool being sold as sheesham. We want our money back. Pls pick up this garbage and consumer forum ought to bar them from selling online with their lies