Saraf Furniture / Insaraf.com — delivered broken bed

Anonymous90

from Delhi, Delhi

Address:

Gurgaon, Haryana

I am amazed at the number of bad reviews for this third rate company.Please stay away from their bad products.I have had a horrible experience not once but twice.The second time around, the plank supporting the bed broke within a week and I had to make a zillion calls to Insaraf CUSTOMER CARE.The CUSTOMER CARE is filled with scum bags who have no idea what they are supposed to be doing(funnily they are called solid wood SPECIALISTs!).After multiple follow ups I was routed to one Mr Vivek who arranged for the delivery plus the carpenter.The replacement was sent without a carpenter and Mr Vivek arrogantly said he sends carpenters out of good will.I wish this guy is thrown behind the bars for his attitude and utterly rude behavior.Considering the number of complaints on consumer FORUMs, sooner or later these guys will have to shut shop.And oh!please do not go by their website or Facebook reviews for you will not find a single negative review.### of the first order!

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Saraf Furniture / Insaraf.com customer support has been notified about the posted complaint.

Nov 25, 2017

Updated by Anonymous90 Mr Vivek thinks he’s too good for his shoes so do not expect him to attend your calls the second time around.Nasty scumbag who needs to be taught how to talk to a customer.Wonder how this guy thinks he’s going to survive in this market for long.With every purchase he seems to be making new enemies.And Mr Raghu-the less said, the better.The first time when I had some problems with the furniture he just put my calls on divert.Fraudulent and irresponsible folks who just suck every single penny out of customers but refuse to acknowledge issues in return.

Nov 25, 2017

Updated by Anonymous90 I am going ahead and filing a complaint in the court against this fraudulent company which I hope shuts shop very soon!