Saraf Furniture / Insaraf.com — delivered broken dining table and not replacing

I ordered 4 sitter dining table on 8th dec18 (Insf[protected] and it got delivered on 6th jan19 with a broken leg. I sent the damaged portion photo to suresh and insaraf customer care on 6th jan19. Customer care said they didn't receive photo because it's more than 1 mb so i told them get it from suresh.in between we tried to contact suresh neither he was picking the call nor responding over whatsapp. After that there's no update till 11th jan19, so again i called customer care and they registered the complain. Again there's no update from anyone and on 20th jan19 i called customer care they said we received photo today and will update you. On 20th jan19 thet sent mail stating that replacement of the leg is in production will ship it as soon as the product is ready. There's no update until i called customer care on 31st jan19 and asked to send update over email because whatever they said over phone it's purely lie to me. On 31st jan19 they send email stating replacement product is ready and will be dispatched tomorrow (1st feb19). After that there's no update so on 2nd feb19 again i contacted customer care and asked him to provide update over mail. They sent mail stating within an hour they will send the tracking number and i received the tracking number of safexpress mentioned it will be live in 48-72 hrs. I checked on safexpress tracking site on 4th feb19 and it was showing not found again on 5th feb19 it was showing not found and checked with safexpress chat and mentioned this tracking number is incorrect. So i contacted customer care on 5th feb19 about the tracking and delivery date. 1st person in customer care told there may be technical issue so i told check with safexpress while i am holding the line, after sometime he told safexpress will call me back, i understood that they are telling lie so i told him to send the photo of the invoice and he put me on hold for 15 - 20 mints and there's no voice so i cut the phone and again call back to customer care, this time someone else (Named maninder) pick up the call and same story i need to tell him. I clearly told send me the safexpress invoice photo and when will be delivered to me, so he told he sent mail to senior back end team and by 5pm he will update me. Calling back from insaraf never happened as per my experience so far. I clearly mentioned in one of my email that refund my money and return your damaged dining table. So i request not to buy anything from insaraf, this is my second item. Ist time i bought wardrobe it was delivered in ok condition so didn't experience any issue but this time after receiving the damaged item my entire energy and time are getting wasted with this fraud people. Still i don't know when i'll get the replaced item or refund of my money.