Saraf Furniture / Insaraf.com — dining table fraud

Address:

New Delhi, Delhi, 110048

I ordered a dining table with 2 benches from their MG Road store. I was SHOWN pictures of what the table looked like along with the colour I wanted to buy. I got the delivery and the table is some other colour entirely. In fact the table has 4 different colours! The wood on the bench is semi decayed and all legs of the table and benches are unstable and rock.

The owner, Raghunandan, has a patent line of conversation. He says 'don't shout' even when you are talking politely, when he has no reply for your complaint. When my friend called him to ask why he blocked me he said 'DONT ASK PERSONAL QUESTIONS'. Clearly he is very well trained in dealing with people who are suffering from his fraud.

I have constantly been complaining and after 4 months they finally agreed to exchange at least the decayed bench. I said send me the new one but they insisted I send my bench and will get the replacement in 7 days. Its been 14 days and the bench is MISSING. I asked for a picture AND GUESS WHAT THEY HAVE DONE. They have sawed off the decayed parts of the bench now now my old bench is shaped like a hourglass and not the rectangle that I paid for. Raghunandan has blocked me on whats app and call. 66 emails have been exchanged over the last 4 months but these people are just so well trained in stealing people's money, they make up any lies they can.

My bench has still not reached me.

I am taking legal action along with approaching the police and filing a case of fraud. I will be taking print outs of all complaints on this site along with me to prove what a fraudulent shop this is.

Anyone interested in joining the complaint please reply on this and we can all collectively complain against this fraud shop and get it shut down.