Saraf Furniture / Insaraf.com — Non Delivery of product

Saraf Furniture / Insaraf.com — Non Delivery of product

L ltgupta Jul 21, 2021 This thread was updated on Jul 21, 2021

I placed an order for one bed, two side tables, and one center table on 05 December 2020. I was given a delivery date of 20 January. Today is 17 April 2021. When asked about the delivery date they said it will be shipped by 05 March, later changed to 25 March and subsequently to 17 April 2021. I made full payment of Rs 1, 39, 999/-. Today that is on 17 April 2021 when I wrote to them I got the response " we have forwarded your query to the dispatch department and we'll get back to you". Every time they are delaying the delivery without any reason. If the products cannot be delivered on time why do they take orders? Poor response. It's better to order a product from amazon or get it made from the local market. Request for help in this matter. The company is cheating. Was this information helpful? No (0) Yes (0)
Saraf Furniture / Insaraf.com customer support has been notified about the posted complaint. Jul 21, 2021 Updated by ltgupta Cancellation of order number NSF[protected] placed on 04 December 2020 to Insaraf Furnitures. I placed the order with Insaraf Furnitures for four products on 04 December 2020, after getting confirmation from them that they will be able to make customised products. For the past eight months I am continously writing to them and even gave them call also to enquire about my order. After eight months now I am being told that customised orders cannot be made and I can request for refund. When I requested for refund i was told that since its an online order they are unable to cancel the order and I have to do it online. When I tried to do so I got the reply since the order is in production hence it cannot be cancelled. Neither they are cancelling the order nor are they delivering the same. I would sincerly request for the refund at the earliest. I have made full payment of Rs 1, 38, 933/-
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