Sep 19, 2016
Updated by mukeshyp Chat started:[protected]:32 AM UTC
(05:32:19 AM) mukesh: hi
(05:33:18 AM) mukesh: ?
(05:33:20 AM) Customer Service: We apologize for keeping you waiting. Our operators will be with you shortly. You may check some of our new launches at http://insaraf.com/collections/new-launches
(05:33:24 AM) mukesh: ?
(05:37:00 AM) mukesh: ?
(05:39:39 AM) mukesh: ?
(05:42:59 AM) mukesh: ?
(05:43:39 AM) *** Support joined the chat ***
(05:45:01 AM) mukesh: ?
(05:46:35 AM) mukesh: ?
(05:48:15 AM) Support: hello
(05:48:22 AM) Support: This is Bina from Saraf Furniture
(05:48:24 AM) Support: Hi, how can we help you today? =)
(05:49:24 AM) mukesh: complaint number 32146
(05:49:43 AM) mukesh: solve this issue
(05:50:04 AM) Support: is there any associated order number as well ?
(05:50:09 AM) mukesh: yes
(05:50:36 AM) mukesh: #1NSF43002133
(05:51:19 AM) mukesh: did you get what ever information you want ?
(05:53:26 AM) mukesh: ?
(05:53:27 AM) mukesh: ?
(05:53:28 AM) mukesh: ?
(05:53:28 AM) mukesh: ?
(05:53:29 AM) mukesh: ?
(05:53:41 AM) Support: :)
(05:53:47 AM) Support: checking based on the info
(05:53:55 AM) Support: request you to please be online
(05:54:08 AM) mukesh: madam i want solution today
(05:54:27 AM) mukesh: its a very old backlog for you
(05:54:39 AM) mukesh: i want my money back
(05:54:47 AM) Support: Rest assured, we'll our best to sort any issue asap
(05:54:53 AM) Support: please be online
(05:55:27 AM) mukesh: i have proof of more than 42 mail conversation and lots of chat history which gave me fake asseurance
(05:55:57 AM) Support: i'd rather term them as assurances based on conversation within teams,
(05:56:20 AM) Support: however, i'm trying to get the details sir, and chatting here as well
(05:56:25 AM) Support: thus may take a little time
(05:56:36 AM) Support: humbly request you to please be online
(05:56:55 AM) mukesh: always your team says this same thing and then they never reply specially ankit
(06:01:41 AM) Support: there have been a senior technician visit
(06:01:53 AM) mukesh: sorry
(06:02:24 AM) mukesh: guy who visit my place was a dumb guy
(06:02:39 AM) mukesh: dnt call his as a senior technician
(06:03:03 AM) mukesh: he put M Seal in cracks
(06:03:22 AM) mukesh: why i accept broken wood furniture
(06:03:33 AM) mukesh: i pay you fulll amount
(06:03:43 AM) mukesh: i need proper product
(06:04:23 AM) mukesh: i have already requested to replace this bed
(06:04:30 AM) mukesh: or give my money back
(06:04:31 AM) Support: i just tried to pull the logs sir, it shows the issue was in the place which is inserted in the space provided to assemble the bed
(06:04:38 AM) Support: is that right sir ?
(06:05:44 AM) mukesh: yes ant that part is broken also
(06:05:51 AM) mukesh: i sent images also
(06:06:52 AM) mukesh: and i also mention that their is alignment issue
(06:07:11 AM) mukesh: its door is not closing
(06:07:32 AM) mukesh: doors are not aligned to groovs
(06:08:46 AM) mukesh: u there ?
(06:11:13 AM) mukesh: ?
(06:12:34 AM) mukesh: ?
(06:13:32 AM) mukesh: ?
(06:16:20 AM) mukesh: madam dont take this much time in replying
(06:16:28 AM) mukesh: session will expire
(06:17:02 AM) mukesh: i know its your trick to get rid of raised issues
(06:17:19 AM) Support: its active sir
(06:17:39 AM) Support: trying to schedule a visit from a different
person
(06:17:47 AM) mukesh: why
(06:17:55 AM) mukesh: woor is broken
(06:17:58 AM) mukesh: wood
(06:18:20 AM) mukesh: how it will be fixed by a persob
(06:18:22 AM) mukesh:
person
(06:18:38 AM) mukesh: again some useless guy will come and wast my time
(06:18:49 AM) mukesh: i want my money back
(06:19:00 AM) Support: thats what i'm trying to work out sir, that the guy is not " useless "
(06:19:12 AM) Support: but a senior
person who knows the task well more
(06:19:18 AM) Support: I apologize for your inconvenience earlier
(06:19:30 AM) mukesh: guy came previously was a useless
(06:20:11 AM) mukesh: madam i purcahse this bed last year in december
(06:20:20 AM) mukesh: and its sept 2016 now
(06:20:40 AM) mukesh: dont you think you guys are too late in addressing the issue
(06:22:07 AM) mukesh: previously it was agreed with me that the guy whoever will visit my place will generate the report and submit it back to you about the issues in bed
(06:22:11 AM) mukesh: did he do so ?
(06:23:23 AM) mukesh: and one so called senior technician visit my place
(06:23:30 AM) mukesh: already
(06:23:48 AM) mukesh: so why you are sending other guy
(06:24:24 AM) mukesh: i want my money BACK
(06:25:32 AM) mukesh: you there ?
(06:27:49 AM) mukesh: ?
(06:28:30 AM) mukesh: waiting for your reply
(06:29:39 AM) mukesh: ?
(06:31:41 AM) mukesh: madam you there
(06:31:49 AM) mukesh: ?
(06:33:50 AM) mukesh: today if chat session expires without any solution i'll put all mail threads and chats on social media.
(06:34:09 AM) mukesh: now i'll not try to keep this chat session alive
(06:35:35 AM) Support: this is alive sir, thil will never expire until closed by you
(06:35:43 AM) Support: i'm talking with Mr Chandan
(06:35:55 AM) mukesh: no madam you are wrong
(06:36:29 AM) mukesh: if no one gives reply for a long time automatically chat session expires
(06:36:58 AM) mukesh: and your colleague ankit always use this trick to escape himself
(06:41:40 AM) mukesh: who is Mr chandan ?
(06:49:27 AM) Support: Mr Chandan is the service head for Mumbai region
(06:50:24 AM) mukesh: good
(06:50:30 AM) mukesh: so what he tells you ?
(07:03:06 AM) mukesh: ?
(07:08:05 AM) mukesh: madam are you still talking to Mr chandan ?
(07:08:32 AM) Support: yes sir
(07:11:16 AM) mukesh: looking forward for some logical conclusion
(07:25:35 AM) mukesh: madam i am going for lunch now
(07:25:55 AM) mukesh: please let me know conclusion of you talk
(07:26:20 AM) mukesh: and keep this chat session alive
(07:26:32 AM) Support: Sure
(07:26:36 AM) mukesh: so that i can continue conversation with you
(07:26:54 AM) Support: Sure
(07:45:50 AM) Support: test
(07:47:21 AM) mukesh: yaa
(07:47:28 AM) mukesh: I am back
(07:56:12 AM) mukesh: you there ?
(08:05:43 AM) mukesh: ?
(08:14:42 AM) mukesh: ???????/
(08:20:40 AM) mukesh: ?????????????????????????????????
(08:21:33 AM) Support: have shared all your details including contact details with Mr Chandan
(08:22:01 AM) mukesh: okay
(08:22:09 AM) mukesh: so whats next step
(08:22:23 AM) mukesh: i did not get any call from him
(08:30:22 AM) mukesh: ????
(08:34:23 AM) mukesh: ?//
(08:34:24 AM) mukesh: ?
(08:34:24 AM) mukesh: ?
(08:40:17 AM) mukesh: update me what is the conclusion of your long talk
(08:55:35 AM) mukesh: ?
(08:55:36 AM) mukesh: ?
(08:55:36 AM) mukesh: ?
(08:55:37 AM) mukesh: ?
(08:57:58 AM) mukesh: are you here ?
(09:13:02 AM) mukesh: ??/?
(09:18:04 AM) mukesh: madam time is running
(09:18:12 AM) mukesh: reply me
(09:18:55 AM) mukesh: you guys have only today to inform me your decision
(09:20:12 AM) mukesh: other wise from tomorrow i'll start publishing problem faced by me on social media
(09:20:29 AM) mukesh: your delay in replying is provoking me to do so
my order number is #insf65562133.
buzz him.
Any ways he will also not help you but try to push him.
In my case he blocked my number.