Saraf Furniture / Insaraf.com — Received Damaged Product

[email protected]

from Bengaluru, Karnataka

Jun 26, 2021

Address:	Bangalore
Website:	www.insaraf.com

I have received a damaged product after waiting for long 1 month. When I asked the staff to take it back, they are telling I have to send an email and call to Customer Care. After that when I called Customer Care, no one is answering. Then I managed to get Customer Care Email and sent and sent an email. Till now, I have not received any updates again. Worst experience with @saraf_furniture I would never suggest this one going forward to anyone.

I have called Customer Care for several times and asked for the refund. They have been not responding properly every time since day 1.

They have sent a carpenter and he's telling he will put furniture powder and paint! I denied saying this is not a plastic or ready made item to do patch work! I have invested heavy amount on this product and they are trapping customers.

It's been more than 12 Days since I have raised complaint. There's no response till date. Every time they send automated same response saying - "Provide Order ID. We will check with senior team".

When I saw the review later on Google Maps, Instagram, etc, I was shocked. All they do is scamming to customers. Their process is simple : Take Money. Send a damaged product. Won't respond later. Close the issue.

Please help me to get the refund. A humble request.

Thanks,
Pranam

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Saraf Furniture / Insaraf.com customer support has been notified about the posted complaint.

Jul 08, 2021

Updated by [email protected] It's more than 50 Days since I raised a complaint against their company regarding the product. Still issue is not resolved.

They won't respond over Customer Care Number. I have sent 20+ emails so far. No response. They keep sending auto-generated replies every time.

Please escalate this issue to the next level.