Sastiticket.com — Refund not being issued after a month of Airlines provided the same to them

Address:	B-59A, Sector-60, Noida-201307 (UP) INDIA
Website:	www.sastiticket.com

Respected Sir/Madam,

I made a booking (PRL0B518AOG) with Sastiticket.com on 9th March 2020 for travel from Pune to New Delhi on 16th April 2020.

During the lockdown, this flight was cancelled. On 28th November 2020, Go Air refunded the full amount to Sastiticket.com (without customer intimation/consent refund was requested by sastiticket.com and kept to themselves).
Last week I came to know via airlines to whom i contacted for refund and I was told/emailed that a refund was already issued to Sastiticket.com but nothing has been forwarded to me. This is a pure case of cheating.

Upon calling several times to the Customer Care (to which no one responded), submitting complain on the company website(no reply), tweeting on their official handle nothing has been done so far. I have failed to get even a single response from them (not even acknowledgement)
Request you to look into this matter.

Regards,
Prateek Raina
+91-[protected]