Airtel Dc TV — WRONGLY CHARGED DEDUCT

Address:

Thane, Maharashtra

Subject: Claim refund against charges deducted from my account because of the engineer’s fault.
Dear Sir/Madam,
I Sulochana Bajranglal Kyal, a customer of Airtel Digital TV, Customer ID-[protected], phone no.-[protected], have a complaint to be redressed. On 19th October 2012, I had my account recharged with an amount of Rs.650, and I had been promised a service of 6 months. Around the same time, I had registered a complaint for changing the direction of my dish towards satellite 2, since I was unable to view some channels. The complaint no. for the same was 25238984. When, for the same, your engineer arrived at my place, my set top box had been working properly. For another hour, he had been working on my set top box and changing the direction of the dish. After this procedure, he informs me that my set top box had stopped working and for some reasons had to be changed. So the first question is-Am I responsible to pay for your engineer’s fault? Why should I pay for it when my set top box was working properly before your engineer did something to it?
Secondly, I wasn’t even informed about any such charges regarding set top box, neither by your engineer nor by any messages or notifications that an amount of Rs.350 had been deducted from my balance.
After a couple of months, my T.V suddenly displays the message that there is no more sufficient balance. Shocked at the same, I call up the customer care and then I come to know that Rs.350 has been deducted from my account for changing the set top box. Am I liable to pay for a fault that is not mine?
Sir, your engineer had agreed to the fact that it was his fault and he would be liable for any charges. But to the contrary, he registers a complaint on my behalf without informing me about the same and gets Rs.350 deducted from my balance.
This had been followed by me calling up the customer care more than a 20 times to claim the refund for charges that I should not be paying for. But, there has been no satisfactory response on your side. Such below par services are not expected from so called “AIRTEL DIGITAL TV”.
Finally, on 9th February 2013, I had a complaint no.28162362 registered against the engineer. But again I get the same lax response. After a couple of days, I get a message saying that my complaint had been solved, but I have till date not received any refund of the charges.
Having wasted loads of my time with meager success, I am trying this option of mailing my complaint to you. Having got the same cold response a dozen times from the customer care people that “You won’t get the refund, you may do whatever you want to!” I do hope that this time it would be different. It is a shameful thing for you people that you haven’t been able to redress a consumer’s complaint for 8-10 months. I do expect better services from Bharati Telemedia Ltd as a team. If not, I have got last option of getting my claim redressed through consumer courts. I hope you understand the graveness of the situation. I also do hope that you would do the needful as soon as possible and won’t torture consumers in such disgusting manner again. Awaiting your quick reply.
Thanking you in anticipation.
Yours sincerely,
Sulochana Bajranglal Kyal
Customer id-[protected]
Phone no-[protected]