[Resolved] Bharti Airtel — Airtel Digital TV - Airtel DTH - Misleading customers under offer | |||||
Hi, My Airtel digital Acc. No. [protected] I have re-activated my account because airtel digital tv scheme for inactive customers. I got call that airtel regarding the 6 Month offer, you will get 6 month free. ( I have recorded call from you ) & activated my account again on[protected] by paying 1250 INR of 6 month charges ( 200 X 6 months = 1200 + extra 50 Rs. because your executive told me that resumption fees will be additional 20 Rs. ) And they started my service saying you will get 1 year service now ( 6 month + 6 months free) Suddenly I got sms before 3-4 days saying your account is going to expired. And its suspended on[protected]. but actually my expiry date is[protected]. so I called the service center & reported the issue. Yesterday I got the confirmation from your executive that u will get the remaining balance & account will active again till 5 PM today. ( I have recorded this call also ) But in next morning I got call that I will not get the cashback, when I asked the reason, the airtel executive person behavior was very rude & not answering me the reason. Also he was talking in not proper manner with customer & cut the call. ( U can listen that call) Do the business on sound business principles & activate my account till provided offer date. -gaurav Was this information helpful? | |||||
Aug 14, 2020 Complaint marked as Resolved | |||||
 5 Comments | |||||
Comments
Airtel DTH — misleading
DEAR MY DTH IS SHOWING ERROR B001 FROM 2PM TODAY WHEN I CONTACTED CUSTOMER CARE AIR TEL THEY TOLD SET TOP BOX ME PROBLEM HAI AIR TEL KA ENGINEER JAA KAR THIK KAREGA RS 100 LAGEGA WAH PROBLEM CREATE AAP KARE PAISE CUSTOMER DEE YE KYA HAI. THEY DONT WANT TO LISTEN HOW THIS PROBLEM STARTSABINASH MISHRA
Namaste Gaurav,
This is to inform you that your concern listed on 25 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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This is to inform you that your concern listed on 25 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Gaurav,
This is to inform you that your concern listed 25 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
This is to inform you that your concern listed 25 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Gaurav,
We would like to inform you that your concern listed 25 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
We would like to inform you that your concern listed 25 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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AIRTEL DIGITAL TV — misleading by your customer care
My customer ID is [protected]Yesterday I had called customer care and was connected to Mr.Devender regarding my requirement of a dueal conection for another TV he informed 2 schemes one is advance rental and other 999
I opted for 999 scheme for which I was informed to pay 999 + 200 to my above account and call up customer care again and inform about payment and then within 24 hours airtel will send an executive with a another setup box and install accordingly.
I immediately recharged my account with Rs.1200 and called up customer care this mornoing.
Shockingly i was informed that this is not a procedure and they sugested to lodge a complained regarding the same and the issue will get sorted. i REALLY DONT UNDERSTAND OF WHAT IS GOING ON WITH AIRTEL AND HOW TO RESOLVE MY PROBLEM. I am not jobless I cannot be hanging on the phone the full day and keep repeating to your lowzy customer care people .
Please come with a solution I had recharged my account I want Airtel to istall my dual connection within 12 hours.
Thanks regards/
Sujatha Deepak
[protected]/[protected]