Tata Sky Ltd. — NO DTH CONNECTION TO TV | |||
subscription ID[protected] Local Contact [protected] Dear Sir, Just 1 -1/2 year before I got the tata sky conection. At that time, there ws no informtion provied to me that there is no service avialble in my area. three months before I wanted to get my setup box to be upgraded with the HD+ to suit my 55’inch smart TV. Unfortunately I am not able to connect old setup box with this TV, since there is no HDMI port in the old setup box. last 3 months we were not able to watch TV . I have made a request to upgarde the setup box to HD plus. Inspite of numerous calls and registering the complaint with custoomr care, no one from tatasky have turned up to attend the service. It seems there is local issue with tatasky in this area. however thiswas not informed to me earlier when I bought the connection. We thought Tatasky is good; hence we have opted for this connection. Unfortunately your local dealer didn’t inform about the security issue when they came for Installation. Now I have no other option other than going to different DTH operator in order to view the TV. But it looks to me ridiculous reason that your local dealer needs protection to come to home for upgrading the set up box. Even after making numerous calls to customer care and several mails to helpline for upgrading the setup box and there was no action taken to address my concern. Pls note the following service request no were raised to address the concern. But unfortunately no action has been taken to address the issue. The issue is still open, however it appears that service request were closed without even addressing the issue raised. 1-[protected] 1-[protected] 1-[protected] 1-[protected] 1-[protected] 1-[protected] 1-[protected] 1-[protected] 1-[protected] 1-[protected] Pls take necessary action to refund the subscription fee and balance amount in the subscription account. Regards, KRISHNA MURTHY 4,RK SHELTER 7TH MAIN, KUVEMPUNAGAR CITY ENGG COLLEGE ROAD DODDAKALLASANDRA BANGALORE-560062 Was this information helpful? | |||
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TATA SKY DTH — Non action on the complaint
My complaint ref# WO: 1-[protected] , logged in on 16th. The engineer was suppose to visit & correct the problem at 17.00hrs on 17th NOV. After the regular chase up & be available in the home to get the same issue sorted, no one from tata sky have visited to sort out the problem or make a courtosy call that the engineer will not visit due to any reason or visit will be psotponed for a day or 2. On top of that the technical dept. engineer have misbehaved with me over the phone. After speaking to the sr executive mr. ravinder/ rabinder he assured that that the technical person will visit today morning... As expected no one visited . Then I rcvd a call at around afternoon 12-12.30 pm from the customer service Ms. Pooja that the engineer will visit by 6.30. As expected no one visited as yet neither any call have been rcvd reg the actual status whether we will have a engineer visiting us today. The customer care dept is good for nothing.. they cant even provide the staright solution for the problem.. whether we can have the problem sorted which they assure w/ their commitments & assurance that they provide solution within 24-48hrs. Which in my case already passed . I am sure this seems to be a small complaint but in my case not since I have to leave my work for the last 2 days early to get the DTH by tata sky corrected. Which in turn is a loss of business for me & as well the peace of mind .