[Resolved]  Sathya Agencies — reg their worst service I've ever seen

On saturday 14th october 2017 i 've ordered for a whirlpool washing machine white magic classic in [protected]@gmail.com agencies posit branch. I paid ready cash of 14750 in the spot and they said they 'll deliver it on monday as sunday is holiday. But i did not receive the product on that day, waited for tuesday called a specific man to his mobile no which he shared me who works there in the particular day. No proper response from his side he said today they 'll deliver within night but did nt receive called up next day said today is holiday.. Again tried calling him on thursday did not pick the call for nearly 5 times. Again tried calling i received an improper response from his side telling that has to come from go down and don't have grey colour which will take next 3 more days to deliver. So i said that's k come colour is preferable so send as soon as possible. He called me up and said will deliver within half and hour. I waited the whole day but is of no use. I started to call him up but he did not picked the call for times. Today thursday i waited till 11.30 am and called for [protected]@gmail.com agencies land line no several times no one picked up the call.. Again i called that part man and raised my voice reg delivery and very coollie he answers today we 'll try to send... I've ever seen a nastic agencies like this.. Frauds not at all a proper response from their side.. No care for customers.. No work response nothing.. Total fraudship. I can see their adds in different channels but it's a rubbish store.. Im fed up with them. Chiiiiii
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Oct 22, 2017
Complaint marked as Resolved 
Received call from CRM telling that this happened due to their server prblm..They sent my product only after escalating and also sent men for installation on 21st October Thursday..And received msg and calls from CRM from HO and requested me to mark the issue as received and felt sorry for their inconvenience.. Where she promised this won't happen again
Sathya Agencies customer support has been notified about the posted complaint.
Verified Support
Oct 21, 2017
Sathya Agencies Customer Care's response
Dear Customer,

Greetings from Sathya.

We regret the inconvenience caused. Our representative will reach you soon & help you with your escalation.

Assuring you our best attention always.

With regards,

SATHYA CRM
[protected]/[protected]
Complaint comments 

Comments

Payment paid but tv not delivery..Billed at west tambaram. Chennai. Billed date[protected]
Gstin-33aaics8948l1zn
Internal doc no[protected]
He tell 19th morning delivery but not delivery... Pls delivery
Hello,

Yesterday i went to sathya store @ singaperumal koil to book whirlpool purifier. They said dealer charges is Rs. 500/- after billing they given Rs. 600/- as a bill. while swiping the card i forgot to see the amount. Once i received the bill i was shocked and asking the same. They said this amount only i was communicated. We are not satisfied with that staff and his cheap behavior. And i don't want to fight for them for this less amount. But they cheat me. that i cant accept. And in the billing time they said there is delivery charges for the product. This thing they wont communicate with me. basically i won't like to fight with cheating people.

We need a reply and solution for the same.

Regards
Sathya Agencies Customer Care's response, Nov 9, 2017
Verified Support
Dear Customer,

Greetings from Sathya.

With the reference of your feedback regarding our service, we understand your concern and regret the inconvenience caused.

Please share your invoice/mobile number, so that our customer service team would contact you shortly for providing resolution.

Assuring you our best services always.

Best Regards

Sathya CRM
9894024985/0461-4057777

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    +91 46 1232 4985
    +91 46 1420 0985
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    370, Palayamkottai Road, Tuticorin, Tamil Nadu, India - 628002
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