[Resolved] Sathya Agencies — Voltas Split AC

 
7 Reviews
 SuganyaDheeksha
PLZ DONT BUY ANY PRODUCTS FROM SATHYA SHOWROOM. I am Suganya, Bought a Voltas AC from Sathya, Madurai Showroom by 11 months ago. From the date of purchase getting issues with Voltas AC. While selling the product Shop Keeper Promised us installation will be done in next itself but they took one week time that to we have to keep follow with sathya cust care & Voltas Cust care . Also within a week we found that Cooling is not perfect . When we have escalated this issue AC mechanic came and resolved it. (Note that we have to do many follow ups) . Within a month again the same Cooling issue raised then got rectified(Usual follow up) . After 3 months "E2" error came in the LED display and issue logged . Again AC mech came n fixed with many follow ups. Whenever we asked why always issue coming with this AC means then they have explained that "ALL these issues coming due to maintenance" Within 3 months of period how come Customer can maintain the AC ...that too AC is under warranty period. After 3 months the same "E2" error message is came and coooling it not proper . This time i have searched in Google and identified that it is because of "Coil need to be changed" . Again AC came n changed the coil. In Another 1 month of period Again the same "E2" message with not cooling issue raised. As usual AC mech and changed the coil. Now 3 days back getting another issue with AC. water is leaking from my indoor unit . Issue raised and got fixed by AC mech. Now today again the same water leakage is raised . Overall SATHYA & VOLTAS are doing very very poor service to the customer . PLZ DONT BUY ANY PRODUCTS FROM SATHYA SHOWROOM ONCE they SOLD products they wont consider about the customer. If SATHYA not able support the customer after the purchase BRANDED items why they are selling those BRANDED items to the customer . DONT CHEAT the customer . My request to all the customers . Plz dont go with brand name like SATHYA & VOLTAS . They are not bothering about the customer after they sold the product .
Complaint marked as Resolved Mar 16, 2018

Complaint Status


[May 13, 2016] Sathya Agencies customer support has been notified about the posted complaint.
Verified Support
Sathya Agencies Customer Care's response, Feb 08, 2018
Dear Sir/Madam,

Greetings from Sathya CRM.

You can contact our Customer Care @[protected]/[protected]. Now you can also register your complaints at our “SATHYA CRM” app. Looking forward to serve you always.

Log onto Sathya.in for your online shopping.

With regards,

SATHYA CRM
Complaint comments  6 Comments     Updated: Share0Tweet0Share0

Comments

Very poor response for service. I purchased new AC 2, weeks back, but Stabiliser problem. I followed service department number last 2 weeks. But not responding. Only waste my mobile balance and time.
Very poor response for service. I purchased new AC 2, weeks back, but Stabiliser problem. I followed service department number last 2 weeks. But not responding. Only waste my mobile balance and time.
Dear Customer(SuganyaDheeksha),

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.socialmedia@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team
Very poor response for service. I purchased new AC 2weeks back, but Stabiliser problem. I followed service department number last 2 weeks. But not responding. Only waste my mobile balance and time.

Sathya Agencies — Complimentary gifts not given

We bought 2 washing machine and each machine consists of a gift and they didn't provide even one.. pls take action... they are not treating customer at all...
Dear SuganyaDheeksha

We're still awaiting the requisite details to help with your concern. In case your concern is still not resolved, please share your complaint number or registered mobile number so that we can assist with your concern.

Regards,
Voltas Online Team

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    Sathya Agencies - Voltas Split AC