Sathya Agency & Samsung Service Centre — New Air conditioner Delivery and installation

Address:

Chennai, Tamil Nadu

We ordered samsung ac from satya agencies on Thursday may1st. We informed the agency people that we will not be available on May 2nd after 12 noon. So requested them to deliver the AC before that.Agency people committed to deliver the ac by 2nd may Within12 and install the AC by Saturday(May 3rd). But they failed to deliver it on time.they finally delivered the ac on 3rd may Saturday around 2:00 PM. For installation, they made us wait the whole day leaving all our important commitments.When checked with agency regarding installation they said it will be done today without fail.Even when we called them at 9 PM they mentioned the same. In other side the Samsung AC engineers called us around 3:00 PM and said they will be available in another one hour for installation.But there was no response from them after that and not even picked the call.Actually couple of AC engineers called us and they have disputes between them. My mobile balance also got drained.The whole day I was behind both of them.I am not sure what drama they are going to play tomorrow.They have spoiled my weekend. This is one of the worst customer service we have faced.This very worst service from Sathya Agency, Tambaram, Chennai and Samsung Service center. Kindly take some action to prevent such service for future customers.