SBI — atm to withdraw money not received

Address:	Hisar, Haryana, 125001
Website:	SBI

Dear Sir,

My name is Ajay Rohilla. I am holding a Savings account with SBI Bank. I am using an ATM card issued by SBI for withdrawing money.

Recently, I withdraw Rs 10, 000 from PNB ATM with my SBI card on 3rd SEP 2018. The ATM machine showed a successful transaction but currency did not came out of ATM.

With reference to the above transaction, I had raised a dispute with the bank customer care also. For your reference, the ticket no. is [protected]. I was told that refund will be processed within 7 working days. But I have not received the refund yet despite multiple follow ups till date.
Please find the relevant details below:
1. IFSC Code: SBIN0016474 (Gurgaon)
2. Amount: Rs. 10, 000
3. PNB ATM ID: N5145100 (Hisar)

For any further communication, please contact me on my personal e-mail address [protected]@gmail.com or [protected].

Thanking You,

Ajay Rohilla