Sbi Branch Bhandup — Amount Debited but no cash dispensed from the ATM

Address:

Mumbai City, Maharashtra

I had swapped my SBI debit card at an ATM in Bhandup, Mumbai February 15th 2015 around 05:00 pm -06:30 pm. for a withdrawal of 10300 from my account no.[protected].. The amount was debited from my account but the cash was not dispensed. It's been a week now, and I am yet to receive a refund in my account. When contacted with the Customer service, they told me that the amount would be credited within 48 hrs Request no AT[protected], if not them I will have to write a request to ATM Manager. I have done all these process and am really worried about my money. It's been more than a week and I am yet to receive the amount. I request you to kindly check/investigate the matter immediately and refund the amount to my account at the earliest. Contact no [protected]