[Resolved]  SBI Card — Balance transfer not done due to which I got charged for several charges on the other credit card

Address:

Gurgaon, Haryana

Sir, My name is Arun Kumar Singh, my SBI card # [protected], I have faced two same type of issues which is like a mental harassment: 1:- I have booked a balance transfer for CITI BANK CARD on April 29, 2014 however the agent did not booked it and I have informed her that my due date is May 02, 2014. However she did not book it and send a request for call back. I received a call back on May 02, 2014. Balance transfer takes 3 days to get the Balance transfer to a card. I have asked the agent who will be responsible for the late payment and EMI bounce charge. Then she arranged a call back from her supervisor within 24 hours. However I never received that call. I called back the customer service on May 03, 2014( Amar Kumar Mehato), I was not satisfied with his answer so I asked to transfer the call to supervisor. They do not transfer the call in first go, I have requested him to transfer the call many times, then he transferred the call to Supervisor(Hasmat). He has taken the request for Balance Transfer again and a Complaint Number[protected]. I was promised that the late payment fee and EMI bounce charges will get revert back to me. 2:- Then again I called on May 06, 2014(Agent name: Ravi Bhushan Singh), I have booked a Balance transfer for HDFC bank card, Booking ID number is :[protected]. My IVR tells me total balance as Rs around 20607.00(Including HDFC Bank Balance transfer). However Balance has not been transferred to the HDFC BANK YET. The due date for HDFC CARD is May 14, 2014. So again I have faced the same issue and for the same issue, I have to talk to the customer service for more than one hour every time, who will be resonsible for those phone bills due to SBI card fault. and I want to file a case against them. Thanks and regards Arun Kumar Singh [protected] arunkumar.[protected]@gmail.com