SBI Card — CARD ISSUED BY MIS SELLING AND RETURN BACK AMOUNT CHARGE NOT REFUNDED

Address:

Ahmedabad, Gujarat

I am an SBI credit card holder, In the month of Nov 2014 I recd a call that my card has been upgraded to SIGNATURE CARD and I donot have tto pay for the entire year and based on my usage they will noy charge any thing. However in the month of Feb 2015 they had levied a charge of Rs 5000 + GST and on my complaint they have told me that they will downgrade my card to earlier one. for which they had done and charge Rs 500/- in APRIL 2015. After that i made a repeated call to the consumer no. for reversing the amount of Rs 5000+GST which they had till date not reverse since Feb 2015. Daily I am making calls and mails with no solution. Pl. help