[Resolved]  SBI Card — Complaint regarding the Locking of my SBI Credit Card since 20th January 2023

Address:SBI Cards & Payment Services Ltd. DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon -122002(Haryana) India
Website:www.sbicard.com

Dear Sir/Madam,

I am writing this letter to express my frustration and disappointment regarding the continuous locking of my SBI credit card since 20th January 2023. Despite my repeated attempts to contact the customer care team and sending emails, my credit card has not been unlocked yet.

I have complied with all the necessary formalities and provided all the required documents to your team as per your instructions. I have also paid all my outstanding dues and cleared all my bills on time. Despite that, my card remains locked, and I am unable to use it for any transactions.

This has caused me great inconvenience and has impacted my financial transactions. I am disappointed with the poor customer service I have received from SBI, and I expect a prompt resolution to my problem.

Please find my credit card details below for your reference:
Credit Card Number: [[protected]]
Date of Birth: [[protected]]
Name: [MUZAMMIL SHAMIM]

(SR Number:[protected] & Interaction Id[protected] We Send All Details & Document In Mail

I request you to look into the matter urgently and unlock my credit card at the earliest. I would appreciate it if you could provide me with a solution to this issue soon.

I look forward to your prompt action and a positive resolution to this problem.

Thank you for your attention.

Sincerely,
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Jun 18, 2023
Complaint marked as Resolved 
State Bank of India [SBI] customer support has been notified about the posted complaint.
Verified Support
May 08, 2023
State Bank of India [SBI] Customer Care's response
Dear Customer, thank you for sharing your details. We will connect with you at the earliest. We request you to remove the comment containing your contact/card details, for security reasons.  
Verified Support
May 09, 2023
State Bank of India [SBI] Customer Care's response
Dear Customer, we tried contacting you from [protected] however we were unable to connect with you on call. Please call our SBI Card helpline on <local std code>39020202, or visit http://www.sbicard.com/email for assistance.
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