SBI Card — not able to contact them

Address:

Mumbai City, Maharashtra, 400053

My sbi card was blocked while making payments while abroad and it caused me sever hardship. I am unable to logon to my account with the displayed message please contact us. On their phone system stupid 39020202 number
Is only for name sake telling you to call another number and if you call. After half an hour you find out that all answers are recorded and there is no option to speak to anyone. I have never seen such a stupid system where a contact with the agent is not a choice, as all problems can not be catagorised as bulleted items. I even tried to contact on twitter. Sent them a mail on their web site. All in vain.
I think few heads need to role for running a rotten complaint addressing system
Prof r k manchanda