[Resolved]  SBI Card — Recovery Agent Called my Distant Relatives and Office Staffs

Address:

New Delhi, Delhi

Dear Sir/Madam, Due to some pro-longed illness of my immediate family members and acute financial crunches, I had unintentionally stopped payment of SBI Credit Card (no. Withheld due to privacy). Last week, I came to know that one recovery agent (Calls himself "Rahul") called my friend in Raipur and reportedly told him that his name is given as reference in the loan agreement of Mr. S Kumar (myself) and aggressively asked him to clear all dues (INR 122000 approx.) or give contact details of Mr. S Kumar or his wife. My friend refused to share the details but the agent called him repeatedly many times. Since then, he has been calling and abusing (aggressively) my distant relatives and in my office, colleagues & seniors. The recovery agent has even shared my purchase or card payment history to all and using all tricks to defame me. Whenever, I don't pick his phone, he aggressively making calls to others (known to me) and aggressively enquiring for me. My problem is that I want to settle the matter but: (1) Is this tricks (Blackmailing) by SBI Card (since the agent calls himself from SBI) is applicable on me! (2) Which law permits the agent to disclose my Card details to others without my consent! (3) The agent is not telling me his official address or his ID Card! Is this right., & (4) If I pay the due payment, will the SBI return my lost reputation and dignity? Due to this reason, I am very perplexed and disturbed. SBI Card made my life hell. They applied 'Name and Shame' policy for payment less than 1 Lakh. Due to his continue calls in my office, my employer is planning to fire on me. I request you to please help me as I am very depressed and the condition is going to become worst & worst. Please treat the matter on most urgent basis. P.S.: Recovery Agent Calls from +91-[protected], +91-[protected]