SBI Cards — UNFAIR ANNUAL FEES AND LATE PAYMENT CHARGES

Address:

Mumbai City, Maharashtra

Dear Sir or Madam: I’m holding SBI Credit Card since January, 2013. At the time of issuance of this SBI Credit Card # [protected], I was told by an executive that this is a free Credit Card for life time. Please close the following account in my name: Name on Credit Card : GAJANAN V JOG Credit Card Number : [protected] But this time again in January, 2015; my monthly Bill Statement reflected Annual Fee of Rs. 499.00. I called the Customer Care of SBI Cards and informed them to cancel the Card with immediate effect as do not want to use SBI Card, the communication ID No.[protected] Dtd. 5th January, 2015. Further, in my February bill Statement the Annual Fee has been reversed but surprisingly late fee Rs. 200 is applied. Again I called the Customer Care of SBI Cards and informed them about the communication ID No.[protected] Dtd. 5th January, 2015, the Executive replied that the amount of Rs. 200 will be reversed in 2-3 working days and will be informed to me by SMS, the communication ID No.[protected] on 3rd February, 2015. But till today I did not get any SMS, I called Customer Care of SBI Cards, the Executive started saying to pay the amount else there will be another penalty over this Rs. 200.00. Also, would like to mention that the same charges were levied Rs. 499.00 as Annual fees in last year bill Statement for the month of January, 2014. But after calling to the SBI Card Customer care executive and told him that this card was offered me for free for life time by your executive at the time of issuance, the whole amount was reversed without any late charges, was reflected in my February, 2014 bill Statement, the communication ID No.[protected] in January, 2014. I do not understand the logic here! When I do not want to use the SBI Credit Card and had informed SBI Cards in January, 2015; they continue to generate bill Statement with late charges, while I asked them to close the account. It is absolute unfair practice is going on at SBI Cards, which is nothing but to harass me for no fault. Now, before SBI Card starts compiling late fee charges over charges by continuing the Statement which is unfair, you are requested to look into the matter and kindly instruct the related Department to take a notice of cancellation. You are requested to arrange to send me written confirmation that my account has been closed. Also, please confirm that you have notified all appropriate credit card bureaus that this account was “closed by request of cardholder.” If there are any discrepancies between my records and yours, please contact me by mail at the address below or by phone at telephone number. Thank you for your prompt attention to this matter. Sincerely, Gajanan V. Jog Address: SPECTRUM INTERNATIONAL Pvt. Ltd., 5th Floor, Lotus House, New Marine Lines, MUMBAI 400020. India. Tel: +91 [protected]