SBI — complaint about cancellation of credit card

Address:

Pathanamthitta, Kerala, 689546

This is to inform you that, i, t k chellappan nair, holding an account with sbi, had closed my sb a/c at kumbanad branch on 28th november 2018 and had also requested mr. Nidheesh kumar (Phone no - [protected]), who's the credit card incharge, to cancel my credit card, which was within the free usage period. He assured us that he would do so and accordingly he noted down the card numder in his diary.

I was under the impression that the said credit card has been cancelled, when, surprisingly, on 27th january 2019, i received a message from the bank stating that ₹588/- has been auto debited. Again, on 30th january 2019, i received a message that the said amount (₹588) via auto debit has been bounced due to insufficient funds.

Now, from the past few days, i am repeatedly getting calls from the customer service agents asking me the preferred language to talk (Either english or malayalam) and to pay the above mentioned amount. Meanwhile, on 2nd february, we went to sbi kumbanad branch to meet mr. Nidheesh kumar, in order to enqiure about the cancellation of the card, but couldn't find him at his cabin. On enquiring about his whereabouts, we got his number from one of the staff at the workplace, and spoke to him. He assured us that he had applied for the cancellation of the card and that he would do it again if needed, and asked us that if further any calls come up simply tell them that the card has been cancelled. Moreover, i again received a call yesterday claiming that an amount of ₹1500/- is due and has to be paid. As i have never used the card and had asked the person concerned to cancel the card, i am constantly being harassed getting calls at the peak hours.

Being a senior citizen aged 70 years old and undergoing medical treatment its very disturbing. I humbly request the concerned authority to look into the matter and solve the issue as soon aspossibe. For any further details you can contact the undersigned.

Thanking you.

With regards

T k chellappan nair