[Resolved]  SBI Credit Card — agent fraud of a bank-non-closure of credit card despite informing him

Please find below the mail which I sent to SBI on 30th April, 2018 and a response I got from them on 1st May, 2018.

I checked my CIBIL score and I was shocked to see the score, it was the lowest despite not having any delays or missed payments in past. Until now, I can see that my account is opened.

Dear Sir or Madam,

I am writing to dispute a fraudulent charge on my account in the amount of Rs. 4, 326.28. I maintain the term fraudulent because despite telling your agent that close my account, my account is still opened. He took my signature while I was working in CPA Global and then he left off telling me that it will be closed. But results are in front of me. I did all the formalities from my end so as to make sure I am not charged in future because I am not in India now. The time when i left India in November, there was no amount due. I came to know all this just now while I was replacing my old number of India (which I don't have) and also putting the International Number. I am a victim of this and I did not make this charge. I am requesting that the[charge of Rs. 4, 326.28 be removed], that any finance and other charges related to my amount be credited, as well, and that I receive an accurate statement. Enclosed is a copy of transaction statement [use this transaction statement] to describe supporting my position. Please investigate this matter and correct the fraudulent charge or debit as soon as possible. I would appreciate a response from you in writing.

Response from SBI :-

Dear Mr. Saurabh Batra,

Thank you for writing to SBI Card.

This is with reference to your communication dated 30/4/2018.


Zeroisation Related: We wish to inform you that we have taken note of your Account Zeroisation and would like to assure you that the same is under consideration. We would be intimating you by 10/5/2018 on the status of the same as same is subject to approval.

Your request reference number[protected]