SBI Credit Card — Annual fee charges

Sir i am shashi bala dob 08/03/1976. i am using sbi credit card. last year company has shifted me from gold card to silver card. and they assure that annual fee of 3000 will not be burden on you and this fee will be adjusted through points. but three months back they charged me Rs3000 annual fee. when i complaint regarding this they send mails that your problem will be resolved they also given a complaint No. but till now that did not resolve my problem. i dont even get a call from them about what they did to resolve my complaint complaint no is 1-[protected]. please solve my issue as company is unable to give Up to mark service. i am pasting their email below. Re: [Interaction Id:1-[protected]] [protected] [protected]@sbicard.com Aug 11 To [protected]@yahoo.com Dear Mr. Shashi Bala Warm Greetings for the day! We regret the inconvenience cause to you in the matter address to us. Please accept our sincere apologies for any inconvenience caused to you and for your displeasure whilst you felt our service levels did not meet your expectations. We acknowledge the receipt of your mail and assure you that we are looking into your concerns. We will revert to you on completion of our investigations regarding the miscommunication on annual fee and card downgrade as case still under process. Please bear with us in the interim period. Complaint Number : 1-[protected] Please feel free to contact us should you require any further assistance or clarification. Yours sincerely, Janet J From CSH Desk – SBI Card [THREAD ID:1-10AASCK]