SBI — credit card

Hi sbi card,
This e-mail is in regards to my sbi card settlement for account with name piyush maheshwari and card ending with 4000. I have been struggling with financial difficulties for the past 6-7 months on account of my lay off from my last working company. I am finding it very difficult to make monthly payments to credit card due to my present financial conditions.
The collection team started calling me january onwards and i informed your team that i am eyeing in this matter and will directly reach out to sbi and also asked the agents to stop calling my family members. The agent called my sister and when she informed she is in a meeting they continuously called her and were very rude and it was a humiliating call. There were further calls made to my family members. I went to the sbi bank and was informed that an emi settlement can be done only after 9 months or you can contact us when you are ready to settle.
Further to this i have started receiving the calls again on 28th april where they called my closed relatives and disclosed my liability to bank. The agent (Dharmendra) contacted my grandmother and informed her the situation. She being an 80 year old lady is not meant to such news. I request sbi to kindly ask your collection team to not call my family members and deal with me directly. As per rbi guidelines master circular no. Dbod. Fsd. Bc.16/24.01.011/2010-11 dated july 1, 2010 banks /nbfcs / their agents should not resort to intimidation or harassment of any kind, either verbal or physical, against any person in their debt collection efforts, including acts intended to humiliate publicly or intrude the privacy of the credit card holders’ family members, referees and friends, making threatening and anonymous calls or making false and misleading representations. So i request your team to stop calling my family members.
On evaluation i feel that i should take up with emi option for settlement of the credit card and will only be able to pay inr 30000 as a settlement amount. I request sbi to consider this or propose a better payment option as it won’t be possible for me to exceed the given amount. Some of the conditions that i want for this payment are that it will be done on monthly basis for 12 months; no legal action will be initiated against me in future for any payments and lastly i will be removed from the defaulter’s list from your records.
If your company is willing for this settlement then please write back to me and i will make the necessary arrangements for making the payment.
I will be glad to receive a positive response from your end.